Our philosophy is to provide outstanding , personalised medical  care to our patients -

 

                                             " Personalised Family Practice". 

 

We are a small, friendly surgery started by by Dr Ernst Eiselen and his wife Estelle Eiselen (Practice Manager)  on August 16th, 2010.

 

 

The Team : GP 

- Dr Ernst Eiselen   MBChB , FRACGP

Practice Manager and Receptionist  - Mrs Estelle Eiselen 

Receptionist    - Mrs  Lizelle Kruger 

 

All staff members are fluent in English and Afrikaans.  ( None in Swahili) 

     

Practice Hours  - New Arrangements from 1st September 2021 to 1 February 2022

Monday to Friday 8am to 11.45 am

Telehealth Consultations where appropriate 3pm to 5pm Monday to Friday 

Closed Weekends and Public Holidays.

 

After-Hours

Please ring the GP After Hours Tel (08) 9400 9988

Ring WADMS. GP Home Visiting Service Tel (08) 9321 9133

Alternatively Please ring the GP After Hours Tel (08) 9400 9988

Sick children may also be taken to Perth Children's Hospital.

 

Emergency

Present at Joondalup Hospital Emergency Department

or Call an ambulance on 000

                                           

 

Sick patients and sudden-onset illness In-hours

Existing CFP-registered patients with sudden-onset illness, or with minor emergencies are accommodated on the same day when possible. These will be fitted in between other booked appointments and will usually need to be of short duration.

 

Telephoning The Doctor

While our practice aims to be accessible to patients throughout our consulting hours, please be mindful that Dr Eiselen tries to minimize interruptions of consultations and therefore may not usually be able to attend to your call.

Please leave a brief and succinct message with reception staff or receptionist stating the reason for your call (no sensitive or private detail) with a return telephone number and we will call you back as soon as possible. 

 

Billing

This a non-bulk billing practice.

​

Neither senior citizens, nor children or health card holders are bulk-billed.

 

This is for the very good reason that at the level of bulk-billing fees a GP practice will need to run 10 minute consultations in order to see enough patients to remain financially viable.

10 Minutes is too short for proper attention.

Children are not bulk billed as they take as much time to examine and treat, if not more than adults.

Bulk billing may lead to an erosion of the level of service and at the end only the patients lose out. In order to maintain our high level of service bulk billing will not be practiced.

 

The current fees are  $74 for a standard consultation and $110.65 for a longer or complex consultation. Extra long or complex consultations cost $151.50 This will leave an out-of-pocket gap of +/-$34.90 , and for an extra-long,or complex consultation $40.

 

Complex consultations are those with multiple different problems to be addressed or of intricate nature requiring more time to address. 

 

The Medicare portion can be claimed back by patients themselves or the practice can claim on your behalf at the time of your visit. This is paid directly into your banking account within a brief delay.

 

Consultations fees will be reviewed on a yearly basis usually at the end of July.

​

                                                             Fee                     Medicare rebate           Out of Pocket Gap

 

Standard Consultation Code 23        $74.00               $ 39.10                          $ 34.90

​

 Longer Consultation     Code 36       $110.65             $ 75.75                          $34.90

 

Extra-Long  Consultation Code 44    $151.50             $ 111.50                        $40.00

​

​

       

Electronic Media

 Clarkson Family Practice does not use email, Facebook or other social media platforms for normal communication with patients. Email is not legal tender and is very time-consuming. Practices using email normally have a person dedicated to spending a large part of the day just dealing with emails. This would be completely counter productive to my practice. 

Social media create unacceptable ethical and privacy problems. 

 

Emails will only be used if requested or sanctioned by Dr Eiselen after ensuring the correct email address of the recipient. 

 

An automated reply is sent to each sender, explaining this practice policy on receipt of any email.  

​