Privacy Statement:  At Clarkson Family Practice , we are committed to protecting your privacy in

accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).



Patient health information

The maintenance of privacy requires that any information regarding individual patients, including staff members who may be patients, is not be disclosed in any form (verbally, in writing, electronic forms inside/outside our practice) except for strictly authorised use within the patient care context at our practice or as legally directed.

Health records are kept where constant staff supervision is easily provided. Personal health information is kept out of view and is not be accessible by the public.

All patient health information is considered private and confidential, and therefore may not be disclosed to family, friends, staff or others without the patient’s consent. This information includes medical details, family information, address, employment and other demographic and accounts data obtained via reception. Any information given to unauthorised persons results in disciplinary action, possible dismissal of offending staff members and may lead to other legal consequences.

Each staff member signed a confidentiality agreement on commencement of employment regarding the confidentiality of information.

In addition to Federal legislation, our practice also complies with State or Territory legislation.

Care is taken that individuals cannot see computer screens showing information about other individuals.

Access to computerised patient information is strictly controlled with personal logins/passwords. Staff are not to disclose passwords to unauthorised persons.

Pathology specimens are not left in public view.


Privacy of Information  

This practice ascribes to the principles described in the fact sheet and  National Privacy Principles below.  Double- Click on the file to download and open in Adobe Reader. 













Clarkson Family Practice uses PenCAT  clincal audit tool to improve

the quality of the service by auditing information from the practice files. The extracted information is de-identified and does not breach any privacy laws. 




 Test Results

Our practice is commited to protecting our  patinets'  privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). To achieve this we will protect and manage the collection, storage, access and dissemination of personal health information.

Personal information and test results will not be communicated over the telephone by any of the practice staff.



Results & Test Reports

It is the responsibility of patients to phone and check whether results are available and if the doctor needs you to schedule an appointment to discuss the results . Results are not discused telephonically in accordance with the Privacy Act 1988.

Most results are available 2 to 3 days after the specimens were collected.

Exceptions to this rule occur in less common tests.


Recalls / Reminders 

The practice has a recall system to asssist in the management and prevention of some conditions. Please advise us if you would like your name removed  from this system.


Privacy - Telephoning The Doctor

While our practice aims to be accessible to patients throughout our consulting hours, please be mindful that Dr Eiselen tries to minimize interruptions of consultations and therefore may not usually be able to attend to your call.

In accordance with standard privacy law practices you will be asked to identify yourself by certain identifying questions even if you are well known to the doctor or receptionist. 


Please leave a brief and succinct message with reception stating the reason for your call (no sensitive detail) with a return telephone number and we will call you back as soon as possible.